PRIVACY POLICY
At London Puja (londonpuja.com), we are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant data protection legislation. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you interact with our website and services.
1. OUR COMMITMENT TO PRIVACY AND DATA PROTECTION
Your trust is important to us. We prioritize the protection of your personal information and process data with transparency, integrity, and care. London Puja follows strict protocols to ensure that your information is collected lawfully, used fairly, and stored securely.
2. SCOPE OF POLICY AND DATA CONTROLLER ROLE
This Privacy Policy applies to all users and visitors of londonpuja.com and relates to all personal data collected through our website, services, communication channels, and any third-party integrations. For the purposes of applicable data protection laws, London Puja is the data controller of your personal information.
If you have any concerns about this Policy or our handling of your data, you may contact us at [email protected].
3. CATEGORIES OF DATA WE PROCESS
We may collect and process the following categories of personal data depending on how you interact with our services:
a. Usage Data:
– Includes IP addresses, browser types and versions, time zone settings, operating systems, referring URLs, website interactions, and browsing behavior across londonpuja.com.
b. Account Data:
– Your name, residential or billing address, email address, and contact number, as provided during the creation of an account.
c. Profile Data:
– User preferences, account settings, purchase history, interests relating to our events or services, and behavioral trends observed through your interaction with the site.
d. Communication Data:
– Records of your correspondence with us, including customer service inquiries, submitted forms, support tickets, and feedback responses.
e. Technical Data:
– Internet connection details, device types, browser plug-in types and versions, screen resolution, operating platforms, and system configurations.
f. Transaction Data:
– Purchase records, billing information, delivery addresses, and details of payments made through londonpuja.com.
g. Preference Data:
– Your consents to marketing communications, newsletter subscriptions, and stated product or service interests.
4. LEGAL BASES FOR PROCESSING PERSONAL DATA
We process your personal information based on one or more of the following legal grounds:
– Consent: Where you have given us your clear consent to process your personal information for a specific purpose (e.g. marketing communications).
– Contractual Necessity: Where processing is necessary to fulfill a contract with you, including service delivery or order fulfillment.
– Legal Obligation: Where we are required to process your data to comply with a legal requirement (such as tax or regulatory obligations).
– Legitimate Interests: Where processing is necessary to pursue our legitimate interests, provided these are not overridden by your own rights and interests. This includes activities such as fraud prevention, improving website functionality, and enhancing user experience.
5. YOUR RIGHTS UNDER GDPR AND CCPA
You have certain rights in relation to your personal data:
– Right of Access: You may request copies of your personal data.
– Right to Rectification: You may request that we correct any inaccurate or incomplete data we hold about you.
– Right to Erasure: Also known as the ‘right to be forgotten’, you may request that we delete your data where there is no compelling reason to retain it.
– Right to Restrict Processing: You may request restrictions on how we process your data under certain conditions.
– Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
– Right to Object: You may object to the processing of your personal information for direct marketing or where processing is based on our legitimate interest.
California residents also have the right under the CCPA to know, delete, and opt out of the sale of personal information. London Puja does not sell personal data.
To exercise your rights, please contact us at [email protected].
6. SECURITY MEASURES
We implement appropriate security safeguards to protect your data, including:
– Encryption technologies to secure data in transit and at rest.
– Role-based access controls and secure authentication mechanisms.
– Regular backups and disaster recovery protocols.
– Staff training on data protection best practices and awareness.
Although we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is entirely secure.
7. INTERNATIONAL DATA TRANSFERS
Some of our service providers or partners may be located outside the European Economic Area (EEA) or your local jurisdiction. In such cases, we ensure that adequate protections are in place, such as Standard Contractual Clauses approved by the European Commission or other legally recognized mechanisms, to safeguard your personal data consistent with this Privacy Policy and applicable laws.
8. DATA RETENTION POLICY
We retain your personal data only for as long as necessary for the purposes for which it was collected and in accordance with legal obligations and legitimate business needs. Below are indicative data retention periods:
– Account and Profile Data: Retained for the life of your account or seven years post-termination, whichever is longer.
– Transaction and Payment Data: Retained for up to seven years for financial and legal compliance.
– Communication Data: Retained for two years following the last contact.
– Marketing Preference Data: Retained until you withdraw consent or opt-out.
After the applicable retention period, data is securely deleted or anonymized.
9. COOKIE POLICY
London Puja uses cookies and similar tracking technologies to optimize website performance, improve user experience, and to analyze site traffic. These include:
– Essential Cookies: Necessary for site functionality and secure browsing.
– Functional Cookies: Enable enhanced features, such as remembering language preferences.
– Analytics Cookies: Collect information about how visitors use our website to help improve performance.
– Performance Cookies: Monitor site response times and error messages.
10. COOKIE MANAGEMENT AND COMPLIANCE
You can manage your cookie preferences through the cookie banner presented upon your first visit to londonpuja.com or by adjusting your browser settings. You can opt-out of non-essential cookies in compliance with the GDPR and CCPA.
We honor browser-based Global Privacy Control signals where supported. Disabling cookies may affect the functionality and features of the website.
11. CHILDREN’S PRIVACY
Our services are not directed to children under the age of 13, and we do not knowingly collect personal data from minors without verifiable parental consent. If we become aware that such information has been collected without proper authorization, we will delete it promptly. If you believe we may have collected data from a child under 13, please contact us at [email protected].
12. POLICY UPDATES
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal obligations. Any changes will be published on this page. We encourage you to review the policy regularly. Where applicable, we will notify you through email or site notifications.
13. CONTACT US
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact us at:
Email: [email protected]
Website: https://londonpuja.com
We are committed to ensuring your privacy and will respond promptly in accordance with applicable data protection laws.
London Puja maintains compliance with GDPR, CCPA, and other relevant data protection frameworks. We welcome your feedback and remain readily available to address any privacy-related concerns.