PRIVACY POLICY
At londonpuja.com (“we,” “us,” or “our”), we are firmly committed to protecting your personal data and upholding your right to privacy. We understand the importance of safeguarding the information you entrust to us and are dedicated to maintaining full transparency about how we collect, use, and share your data. This Privacy Policy outlines our practices concerning data processing and explains the rights and choices available to you under applicable privacy laws, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”). We encourage you to read this Policy carefully to understand how your personal data is handled.
1. Scope and Data Controller
This Privacy Policy applies to all visitors, users, and others who access or use the services offered on or through londonpuja.com (the “Site”). For the purposes of applicable data protection laws, londonpuja.com is the “data controller” of your personal data, meaning we determine the purposes and means of processing your information.
2. Categories of Data We Collect
We may collect and process the following categories of personal data about you:
a. Usage Data – Information about how you use our Site, including your IP address, browser type, device identifiers, operating system, access times, pages viewed, and referring URLs.
b. Account Data – Personal details provided when creating an account, such as your full name, residential or business address, email address, and phone number.
c. Profile Data – Information generated while using our services, such as preferences, behavior on the Site, previous purchases, interests, and wish list items.
d. Communication Data – Records of correspondence with us, including messages submitted via contact forms, support requests, service inquiries, and any related responses.
e. Technical Data – Device-specific data, configurations, language preferences, browser settings, system logs, and diagnostic data collected automatically.
f. Transaction Data – Payment information (excluding full card details), billing and shipping details, purchased items, and transaction history.
g. Preference Data – Information regarding your marketing preferences, communication opt-ins or opt-outs, and interest in particular services or events.
3. Legal Bases for Processing
We process your data only when legally permitted. The lawful bases we rely upon include:
– Consent: Where you have explicitly granted permission for specific processing activities (e.g., subscribing to a newsletter).
– Contractual Necessity: Where processing is necessary for performance of a contract with you or to take steps at your request prior to entering into a contract.
– Legal Obligation: For compliance with applicable legal requirements.
– Legitimate Interests: For purposes directly related to the operation and improvement of londonpuja.com, provided such interests are not overridden by your data protection rights.
4. Your Rights
Subject to the conditions and limitations set forth by applicable privacy laws, you may exercise the following rights:
– Right of Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You may request corrections to inaccurate or incomplete data.
– Right to Erasure: You may request deletion of your personal data, where no legal grounds exist for continued processing.
– Right to Restriction: You can request limited processing in certain circumstances.
– Right to Data Portability: You may request to receive your personal data in a structured, commonly used format, or ask us to transmit it to another controller.
– Right to Object: You may object to processing based on legitimate interests or direct marketing.
– Right to Withdraw Consent: If data is processed on the basis of your consent, you may withdraw this at any time without affecting prior lawful processing.
To exercise any of the above rights, contact us at [email protected].
5. Security Measures
We employ robust technical and organizational safeguards to prevent unauthorized access, disclosure, alteration, or destruction of your personal data. These include but are not limited to:
– Encryption of data in transit and at rest
– Strict access controls and authentication mechanisms
– Regular security audits and vulnerability assessments
– Data backup procedures and secure storage
– Staff training and confidentiality agreements
6. International Data Transfers
Your data may be transferred to—and processed in—countries outside of your jurisdiction, including countries that may not offer the same level of data protection. Where applicable, we ensure that such transfers are carried out in compliance with GDPR and that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.
7. Data Retention
We retain your personal data only as long as necessary for the purposes it was collected, including compliance with legal, regulatory, tax, accounting, or reporting obligations. Indicative retention periods include:
– Account and Profile Data: Retained as long as your account is active
– Transaction Data: Retained for a minimum of 6 years for legal compliance
– Communication Data: Retained for up to 3 years after last contact
– Usage and Technical Data: Retained for no more than 24 months in anonymized or aggregated form
– Marketing Preference Data: Retained until you opt-out or withdraw consent
Data no longer required is securely deleted or anonymized.
8. Cookie Policy
Our Site uses cookies and similar tracking technologies to improve user experience and analyze performance. We categorize cookies as follows:
– Essential Cookies: Necessary for the Site’s functionality and security; these cannot be disabled.
– Functional Cookies: Support core features like language preferences and session retention.
– Analytical Cookies: Collect usage statistics to help us improve content and navigation.
– Performance Cookies: Measure website performance and usage patterns to enhance service delivery.
9. Cookie Management and Compliance
Upon your first visit to londonpuja.com, a cookie consent banner allows you to accept or reject non-essential cookies. Our cookie settings can be adjusted at any time via your browser preferences or through the Site’s cookie management tools. We honor “Do Not Track” settings and comply with both GDPR and CCPA requirements regarding user consent and opt-out mechanisms.
10. Children’s Privacy
We do not knowingly collect or solicit personal data from children under the age of 13. If you are under 13, please do not use the Site or send any information about yourself to us. If we learn that we have collected data from a child under 13 without verified parental consent, we will delete that information promptly.
11. Policy Updates
We reserve the right to amend or update this Privacy Policy from time to time to reflect changes in legal or operational requirements. When material changes are made, we will notify users through prominent communication on the Site or via email notifications, where applicable.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Privacy Officer at:
Email: [email protected]
We are committed to protecting your privacy and addressing all requests in a timely, compliant, and respectful manner.
In compliance with relevant data protection laws, including GDPR and CCPA, we affirm our dedication to safeguarding your rights and maintaining transparency in all our data handling activities. For further assistance, please contact us at [email protected].